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Frequently Asked Questions
Home Security FAQs
- Is an alarm system only for prevention of break and enters?
- What if I subscribe to an alternative phone service?
- I don't have a landline in my home as I use my cell; can I still have a monitored security system?
- What if my phone line is compromised?
- If there is a problem with my alarm system, can you turn it off from the AAA monitoring centre?
- Can I get a discount on my homeowner's insurance by installing a monitored security system?
- If my power goes out, will my alarm system still work?
- How often should I change my battery and where do I purchase one?
- Am I responsible for testing my security system? How often?
Business Security FAQs
- I have a small business; can you still meet my security needs?
- Does a security system really reduce the likelihood of being burglarized?
- Can I get a discount on my business insurance by installing a security system?
- I need to restrict access to certain areas in my building; can AAA Alarms provide this service?
- I have a large storage yard where vehicles are kept; what should I use for security?
- What about sensitive areas (such as refrigeration or computer rooms) that must be kept at a constant temperature? What can AAA Alarms offer?
Home Security FAQs
Is an alarm system only for prevention of break and enters?
Absolutely not! With the proper components, your system can alert you to rising water levels in your basement, a sudden drop in the temperature in your home, dangerous carbon monoxide levels or possible fire - all of which can happen when you are not home. AAA Alarms is there 24/7, monitoring the safety of your home and your loved ones.
What if I subscribe to an alternative phone service?
There is a possibility that we may not be able to monitor your security system. It is important that you contact us before you change your existing phone provider to verify if it will affect your security system.
I don't have a landline in my home as I use my cell; can I still have a monitored security system?
Yes! You will need to install a GSM (Global System for Mobile Communication) transmitter unit that will transmit the alarm signals over the GSM network to the AAA Alarm monitoring centre.
What if my phone line is compromised?
Most alarm systems use traditional telephone lines (or land lines) to transmit signals to monitoring centres. AAA Alarms recommends having a wireless backup connection installed with your alarm system. If your telephone line is compromised, the signal from your alarm can be carried by either a radio or cellular signal to the AAA monitoring centre.
If there is a problem with my alarm system, can you turn it off from the AAA monitoring centre?
No. Your security system is an independent unit and can only be turned off from your keypad or control panel.
Can I get a discount on my homeowner's insurance by installing a monitored security system?
Yes. Your AAA home security system may save you up to 15% on your homeowners' insurance. Ask your insurance agent for details.
If my power goes out, will my alarm system still work?
Yes. Your alarm control panel is equipped with a back-up battery that will maintain your security system for several hours. The panel also supervises the battery so in the event your battery is extremely low, a signal will be sent to the monitoring centre so that we may contact you to let you know the system will soon need a new battery.
How often should I change my battery and where do I purchase one?
Batteries will typically last between 3 to 5 years depending on its usage. AAA Alarms carries almost all types of batteries required for the alarm systems we service. You can either call for an appointment to have one of our service technicians install a new battery (a service charge will apply) or visit one of our branches to purchase it directly. We recommend replacing your battery every 3 years.
Am I responsible for testing my security system? How often?
Yes. It is important to test your system on a regular basis; our recommendation is once a month or at the minimum once every three months. Call the monitoring centre with your System ID and password before running your test and afterwards to confirm your test was a success. Instructions on testing your system are found in your complete user guide or call the AAA Customer Care department.
Business Security FAQs
I have a small business; can you still meet my security needs?
Absolutely! We offer tailored solutions for the Small Business user - including single to four door systems, motion detectors, window contacts, holdup/panic buttons, Closed Circuit TVs. A security consultant will visit your place of business and custom design a system to match your individual needs and budget.
Does a security system reduce the likelihood of being burglarized?
Yes. Thieves and vandals prey on people who don't take preventive measures. Proper business security will not only prevent crime; it can improve your business by providing a safe place for customers and employees.
Can I get a discount on my business insurance by installing a security system?
Yes. The discount depends on the type of business and insurance you have. Ask your insurance agent for details.
I need to restrict access to certain areas in my building. Can AAA Alarms provide this service?
Yes. We install and service numerous types of Card Access systems as well as Elevator Control, which will lock out particular rooms or floors to unauthorized personnel.
I have a large storage yard where vehicles are kept; what should I use for security?
AAA Alarms offers Perimeter Fence protection, where a wire is run through your existing fence and will send an alarm signal to our monitoring centre if broken or compromised. We also recommend installing a Closed Circuit TV or Digital Video Recorder systems
What about sensitive areas (such as refrigeration or computer rooms) that must be kept at a constant temperature? What can AAA Alarms offer?
We install and monitor a variety of high or low temperature probes that will signal the AAA Alarms monitoring centre in the event of a sudden increase or decrease in temperature. Our clients include the Winnipeg Regional Health Authorities (WHRA) and Giant Tiger Stores.
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